Bearable, one of the leading comprehensive health and habit trackers across both platforms, is looking for a customer success and content marketing associate to join its mission to make health optimisation accessible for everyone and to help people both manage and prevent chronic diseases.
Read more about Bearable
Careers at Bearable
🤔 What you will be doing
- Most importantly - advocating for our community's needs - You will be speaking to our users and will know their needs and frustrations better than anyone else, which will put you in best position to be their voice at Bearable, helping us shape the app by letting the product team know what they should be focusing on.
- Leading with empathy and patience - Ensuring our users, many of whom have health issues, are dealt with in a friendly and professional manner.
- Responding to customer complaints and troubleshooting technical issues raised through Zendesk, Reddit and Discord. Escalating issues when necessary.
- Responding to reviews on the app stores
- Moderating and monitoring our Reddit and Discord forums - pointing people towards customer support and noting down feature requests where appropriate.
- Announcing beta testing and major public releases on Reddit and Discord
- Managing our public roadmap - organising our users' suggestions and grouping similar requests together.
- Developing and maintaining positive relationships with our users, while championing Bearable's passion for customer care.
- Identifying themes or recurrences in user issues and regularly reporting on these, while making suggestions to proactively improve the platform.
- Presenting user issues and requests to the wider company.
- Taking initiative to create new systems and processes to make customer support more efficient and effective.
- Communicating recommendations to senior management in a clear and concise manner; and
- Working cross functionally with Product, Marketing and Developers to meet customer support objectives.
- Helping the product team to organise and aggregate user surveys