🍏 Reports permanently loading on iPhone

⚠️ We’ve recently had some reports of iOS/Apple device users having issues with loading reports as a result of syncing permissions issues. These can be resolved by following these steps in this order:

1. Turn off all synced metrics from within Bearable first (Settings → Syncing → Tap stop on each metric).
2. Then visit your Settings App → Privacy → Health → Bearable → Permissions (turn off and back on).
3. Then re-enable permissions in Bearable (Settings → Syncing → Select your source for each metric).
4. Restart Bearable by closing and reopening the app.

🧊 Freezing issues.

Most loading and freezing issues can be resolved by doing one of the following:

1. Pausing any synced data e.g. from Google Health Connect or Apple Health
   1. If this works to solve the issue, you likely have a syncing bug and you should report this to us via Settings → Help → Report an issue → Syncing issue.
2. Opening settings, tapping diagnostics, then tapping clear event queue, and then restarting Bearable helps?
3. Updating Bearable and/or updating your device’s OS version via your settings app.
4. Logging out, uninstalling, and reinstalling Bearable.

👋 Still need some help?

Our support team are available to answer your questions and troubleshoot problems. You can contact them at **[email protected]**